Return & Refund Policy

We do not accept returns unless the item has factory faults.

Can I return my item(s) to TC Designs?

Unwanted Items

No. We do not accept returns for unwanted items, regardless of if they have been used or not. 

Faulty/Damaged Items

In the airsoft industry, it is impossible and unrealistic for products to be completely 100% perfect. As long as they do not affect the product's function or performance and overall appearance, minor wobble, shake or movement of product components, minor scratches, dents or discoloration are also considered to be part of the standard quality.

All items on our site are covered by 1 year warranty with TC Designs unless otherwise stated. This consists of a refund, repair or replacement. Please note that you may not be able to choose which you receive as it will differ in each case.

Warranty covers manufacturers faults, but this does not include wear & tear parts. If you are unsure if a part is classed as a wear and tear part, please contact us for confirmation. 

How do i return my item(s)?

You must contact us regarding any warranty return as we may decide to have you send it to your local dealer for repair or resale instead. If it is decided that the return is coming to us directly, we will speak to you and determine the best courier to use. 

Who holds responsibility for my return?

It is your responsibility to ensure goods are returned to us, no refunds will be given for lost, damaged or stolen items so ensure adequate insurance has been applied.

If we have arranged a collection on your behalf, we will take responsibility for loss or damage during transit but not before. E.G. If you leave your parcel in a safe place for collection and it is stolen, we will not take responsibility.

Will my postage cost be refunded?

We will only offer a refund on your return shipping cost if you are returning an item that is covered under warranty. 

If it has been agreed that your postage will be refunded, you will need to send to us a dated postage receipt for proof of purchase.

When will my return be processed?

We aim to process all returns within 72hrs of delivery.

All refunds will be processed as soon as possible but the time it takes to clear will depend on your bank accounts T&C's. You will receive some form of notification once this has been processed.

Due to an update to PayPal's T&C's regarding returns, if you have made your payment using PayPal we will refund you the item cost less 3%